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Tech SupportTelephone Service Support:


While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.

Stop SignPlease note the CAUTIONS before attempting any repairs.

Before you call:

Basic Telephone Troubleshooting:

By finding the source of the problem, you will know whom to call to have the problem repaired.

  • Check your telephone service at the Telephone Modem (MTA).
    • Testing can be performed with a standard corded telephone at the Telephone Modem (MTA) line jack.
    • Testing Instructions are located at - "Testing Telephone Services".
  • Check your telephone or other device connections.
    • Testing can be performed with a standard corded telephone at the wall jack or the Telephone Modem (MTA) line jack.
    • Testing Instructions are located at - "Diagnosing Problems".
  • If the problem is with the inside wiring or jacks you may do the following.
    • Make your own repairs.
    • Have an electrician, contractor, or another party make the repairs.
  • Please Note:
    • Service Electric Telephone, LLC does not repair third party telephone equipment.
      • A service fee will be charged for any problems to telephones, related equipment or inside wiring if you call us to your residence or business.
    • The responsibility of maintaining the inside wiring may not be yours if you reside in an apartment, dorm, condo, co-op, nursing home or other group living facility.
      • Please contact the property owner to determine responsibility.
  • If your cable television service is not working, please call your local cable company.

Calling Issues:

In order for Service Electric Telephone to troubleshoot call failures, we will need a call example to look at.

  • Please provide the following Information:
    • Calling Number.
    • Called Number.
    • Time & Date of Failure.
      • Call failures should be reported within 24 hours of the failure.
    • Type of Call.
      • Examples: Inbound, Outbound, Extension to Extension, International, Fax, Voice Mail, Etc.
    • Failure Description and Details.
      • Examples: Post Dial Delay for 20 seconds (Delay till Ringing), One-way Voice Path from Originating number to Terminating number.

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